FEILONGORVEXA supports standardized return and exchange services to protect the legitimate shopping rights and interests of every customer. All return and exchange behaviors must comply with the following unified rules.
1 Eligible Conditions for Returns & Exchanges
Customers can apply for return or exchange within 30 days after receiving the goods if the products meet the following conditions: the products are unused, unwashed, undamaged, with original tags, packaging and complete accessories; the products have quality problems, wrong delivery, missing parts or obvious transportation damage confirmed by us.
2 Ineligible Situations
We do not accept return and exchange applications for the following situations: products damaged artificially, worn, washed or altered privately; products without original packaging and complete tags; special discounted clearance products; damage and defects caused by improper use and maintenance by customers.
3 Application Process
Customers need to send a return/exchange application email to our official mailbox, attaching the order number, product problem pictures and relevant description. Our customer service team will review your application within 24 hours and reply with the return address and follow-up operation guidelines. Please do not return goods without authorization before obtaining official confirmation.
4 Refund Rules
After we receive and verify the returned products, we will process the refund within 3-5 working days. The refund will be returned through the original payment channel. The logistics freight generated by non-quality return and exchange shall be borne by the customer; the freight caused by product quality problems or our delivery errors shall be borne by our store.