Refund policy
Return & Refund Policy
We support reasonable return and refund applications to protect the legitimate shopping rights and interests of every customer. All return and refund behaviors must comply with the following official rules:
Application Eligibility: Customers can apply for return or refund within 30 days after receiving the goods. Applicable scenarios include product quality problems, wrong item delivery, significant product defects, and other non-human damage situations. For personal reasons such as incompatible size, unsatisfied style, or accidental wrong purchase, we also accept return applications as long as the products meet the return conditions.
Return Product Requirements: All returned apparel and daily necessities must be unworn, unused, unwashed, intact in packaging, and free of man-made damage, stains, and odors. All original accessories, tags, and packaging materials must be returned together. Products that are damaged, worn, or lost accessories due to personal use will not be accepted for return.
Refund Process: After we receive and inspect the returned products and confirm they meet the return standards, we will process the full or partial refund within 3-5 working days. The refund will be returned to your original payment account. The arrival time of the refund is subject to the processing rules of your payment platform.
Logistics Cost Description: If the return is caused by our store’s errors (wrong goods, quality problems, etc.), we will bear the return logistics cost. If the return is due to personal reasons, the customer shall bear the return freight and related handling fees.
4.5 Special Explanation: Customized products and disposable daily necessities that have been opened and used do not support no-reason return and refund.